Frequently Asked Questions

Everything you need to know about shopping at X-plus

What is the standard shipping time for electronics?

We typically process orders within 24 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

Do all X-plus products come with a warranty?

Yes, all electronic devices purchased from X-plus include a minimum 12-month manufacturer warranty. Some premium items may qualify for extended 24-month coverage.

What is your return policy for opened items?

We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, manuals, and accessories to be eligible for a full refund or exchange.

How can I track my order status?

Once your order ships, you will receive an email with a unique tracking number and a link to our real-time tracking portal to monitor your package's journey.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and select buy-now-pay-later options like Klarna and Affirm.

Are your products 100% authentic?

Absolutely. X-plus is an authorized retailer for all brands we carry. Every product is sourced directly from the manufacturer and comes in its original, sealed retail packaging.